Wednesday, August 10, 2011

One Simple Question Enables More Effective Ministry

In serving Jesus, we take “customer” satisfaction seriously. Understanding expectations is key.

I could be satisfied with a tough steak from a place offering it all “for around $10,” though unacceptable at an expensive restaurant. It’s about expectations.

I’ve learned to start interactions initiated by others with:
“What outcome are you hoping for?”
“How are you hoping I can help you?”

Knowing expectations helps position your service in the most satisfying way possible. Often complainers haven’t thought about outcome. Expressing it helps both of you.

Discovering they simply want to be heard saves you from trying to fix things. 

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